Managed Services
Focus on your business, and let Kraken Binary focus on technology
Frustrated by disruptions and lost productivity? With decades of experience under our belt, we’ve probably seen it all before. Technology is the core of your business operations, and being crippled with downtime is no good.
Kraken Binary’s team of highly skilled and certified professionals provides a full suite of managed service offerings designed to offload or augment IT support. From monitoring to help desk support to managed security, we can provide your IT environment with the stability, reliability, and enhanced functionality it deserves. Whether you’re a small business short on IT resources or a large enterprise needing to free up your staff to focus on business goals, let us manage your technology so you can get back to business.
Infrastructure Cloud Management
Network / Servers / Connectivity / Voice / Backup
Your technology environment is critical to your success, and keeping it optimized to support your business requires proactive monitoring and management. Monitoring is often taken for granted, which can lead to miss-identification of impending errors and outages. When done properly, infrastructure and cloud monitoring and management can prevent outages and downtime, and forecasting can be performed to better help you grow your business successfully.
Kraken Binary’s managed services (MSP) team has decades of experience with all types of IT environments and is backed by a deep bench of industry-certified consultants whose expertise spans the IT stack. When support issues increase, such as during natural disasters, our MSP team can help your business maintain continuity and reduce downtime.
I.T. Strategy
Process creation and refinement / Business-aligned IT roadmaps / Strategic guidance
Aligning IT with your business strategy means making smarter decisions about technology initiatives and investments. Kraken Binary employs former vice presidents of IT and IT directors, who offer expert advisory services. To properly advise you on technology initiatives and investments, our advisory services experts will take a deep dive into your environment to intimately understand your business. Customers who leverage the synergy between IT and business strategy have the ability to truly differentiate themselves in their respective markets. Mapping business initiatives with required IT projects ensures IT is a business enabler and not just a cost center.
Managed Security
DNS / Email / Endpoint / Vulnerability management / Security Operations Center (SOC) services
Cybersecurity threats are at an all-time high, and they are affecting companies of all sizes in all market verticals. Managing and responding to alerts is key to staying ahead of cyber threats. Kraken Binary provides a number of solutions to help our customers prevent, detect, and respond to security threats in their environments. From managed security tools to fully managed SOC services, our goal is to help mature your security posture.
Patch Management
Windows servers / Windows desktop / Network devices
Did you know the average time to patch is 102 days and that 57% of data breaches are attributed to poor patch management? Kraken Binary’s patch management as a service offering can help you reduce risk and better secure your environment.
Keeping up with patches is no doubt one of the hardest tasks out there. Kraken Binary’s managed patching service automates as much as possible while verifying and troubleshooting issues with our qualified MSP Service Desk. If you are currently using Microsoft System Center Configuration Manager (SCCM) for patching, we also offer a health check and maintenance plans to help you best leverage your investment.
Under our Essentials-level service for managed patching, Kraken Binary will do the following:
Help build out a robust patch cycle and schedule.
Automate patching for Windows Operating Systems.
Easily configure patch scanning, and update schedules based on multiple support criteria.
Deploy patches on a true 24x7x365 schedule to best meet business and customer requirements.
Provide detailed patch audit reports.
Monitor and manage all in-scope servers and provide first-level remediation for issues
Service Desk / Help Desk
Standard help desk / Endpoint management
Implementing a successful service desk is both complicated and expensive. Service desk staff can be difficult to recruit, train, and retain if you can’t provide a career path throughout your organization. We have you covered. Kraken Binary’s dedicated service desk team is based in Houston to provide our customers with 24/7 first-line support of desktop, email, and business application issues. They have the ability to escalate issues to our certified consultants, whose experience spans the IT stack. And, we can provide temporary or dedicated onsite support, as needed.